FREQUENTLY ASKED QUESTIONS

How can I ensure my purchases will be handled with care?

As avid collectors ourselves, we understand the importance of treating your items with the utmost care. At Steel Dek TCG, we are committed to showing the same level of care to your items as we would to our own.
I received my order damaged, what should I do?

In the event something arrives damaged or not as described, send us an email and we’ll make it right| esteel@steeldektcg.com
Where do I go for returns?

Due to the high volume of fraudulent activity in the trading card game industry, we do not offer returns. In the event something arrives damaged or not as described, send us an email and we’ll make it right| esteel@steeldektcg.com
How do I cancel a placed order?

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. Email esteel@steeldektcg.com with subject line: “CANCEL ORDER#..”