Question 1

How can I ensure my purchases will be handled with care?

Accepted Answer

As avid collectors ourselves, we understand the importance of treating your items with the utmost care. At Steel Dek TCG, we are committed to showing the same level of care to your items as we would to our own.

Question 2

I received my order damaged, what should I do?

Accepted Answer

In the event something arrives damaged or not as described, 
send us an email and we’ll make it right| esteel@steeldektcg.com

Question 3

Where do I go for returns?

Accepted Answer

Due to the high volume of fraudulent activity in the trading card game industry, we do not offer returns. In the event something arrives damaged or not as described, send us an email and we’ll make it right| esteel@steeldektcg.com

Question 4

How do I cancel a placed order?

Accepted Answer

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

Email esteel@steeldektcg.com with subject line: “CANCEL ORDER#..”

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How can I ensure my purchases will be handled with care?

I received my order damaged, what should I do?

Where do I go for returns?

How do I cancel a placed order?